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The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the "No ... Practices to Create the “No Wait” Department
Jody Crane, Chuck Noon
FOCUSED OPERATIONS MANAGEMENT FOR HEALTH SERVICES ORGANIZATIONS
Boaz Ronen at all
FOUR TYPES OF PROBLEMS
ART SMALLEY
THE HALO EFFECT... AND THE EIGHT OTHER BUSINESS DELUSIONS THAT DECEIVE MANAGERS
PHIL ROSENZWEIG
Visualizing Health and Healthcare Data: Creating Clear and Compelling Visualizations to "See How You're Doing"
Katherine Rowell, Lindsay Betzendahl, Cambria Brown
THE IMPROVEMENT GUIDE: A PRACTICAL APPROACH TO ENHANCING ORGANIZATIONAL PERFORMANCE
Gerald Langley at all
THE INNOVATOR'S PRESCRIPTION- A DISRUPTIVE SOLUTION FOR HEALTH CARE
CLAYTON M CHRISTENSEN
NONVIOLENT COMMUNICATION: A LANGUAGE OF LIFE: LIFE-CHANGING TOOLS FOR HEALTHY RELATIONSHIPS
MARSHALL B ROSENBERG