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The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the "No ... Practices to Create the “No Wait” Department
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Jody Crane, Chuck Noon
FOCUSED OPERATIONS MANAGEMENT FOR HEALTH SERVICES ORGANIZATIONS
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Boaz Ronen at all
FOUR TYPES OF PROBLEMS
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ART SMALLEY
THE HALO EFFECT... AND THE EIGHT OTHER BUSINESS DELUSIONS THAT DECEIVE MANAGERS
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PHIL ROSENZWEIG
Visualizing Health and Healthcare Data: Creating Clear and Compelling Visualizations to "See How You're Doing"
Katherine Rowell, Lindsay Betzendahl, Cambria Brown
THE IMPROVEMENT GUIDE: A PRACTICAL APPROACH TO ENHANCING ORGANIZATIONAL PERFORMANCE
Gerald Langley at all
THE INNOVATOR'S PRESCRIPTION- A DISRUPTIVE SOLUTION FOR HEALTH CARE
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CLAYTON M CHRISTENSEN
NONVIOLENT COMMUNICATION: A LANGUAGE OF LIFE: LIFE-CHANGING TOOLS FOR HEALTHY RELATIONSHIPS
MARSHALL B ROSENBERG