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ARTIGOS

COMPETÊNCIAS COMPORTAMENTAIS    
FOCO NO CLIENTE
COMUNICAÇÃO
TRABALHO EM EQUIPE    

COMPETÊNCIAS GERENCIAIS   
LIDERANÇA
NEGOCIAÇÃO
VISÃO NEGÓCIO
VISÃO SISTÊMICA

OUTRAS COMPETÊNCIAS       METODOLOGIA LEAN
QUALIDADE
RESILIÊNCIA

LINK PARA CONTEÚDO

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Human error: models and management

James Reason

BMJ VOLUME 320 18 MARCH 2000

Evaluation of emergency departmentperformance – a systematic review onrecommended performance and quality-in-caremeasures

Christian Michel Sørup1

Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine

Measuring Intensive Care Unit Performance after Sustainable Growth Rate
Reform: An Example with the National Quality Forum Metrics

Albert P. Nguyen

doi: 10.1016/j.jcrc.2016.06.009

The Performance of Intensive Care Units: Does Good Management Make a Difference?

Stephen M. Shortell

MEDICAL CARE 
Volume 32, Number 5, pp 508-525

​Seven Propositions of the Science of Improvement: Exploring Foundations

Rocco J. Perla

Q Manage Health Care

Lean and Six Sigma in acute care: a systematic review of reviews

Simon Deblois Luigi Lepanto

International Journal of Health Care Quality Assurance

Measuring effective capacity inan emergency department

Björn Lantz

Journal of Health Organization and
Management

History, Principles, and
Policies of Observation
Medicine

Michael A. Ross

​Emerg Med Clin N Am 35 (2017) 503–518

An Emergency Department Patient Flow
Model Based on Queueing Theory Principles

Educational Modules for the
Critical Care Communication (C3) Course -
A Communication Skills Training Program for Intensive Care Fellows

Robert Arnold

Copyright © 2010, Robert M. Arnold, MD

Leadership_and_management_for_all_doctors

Veronika Vikie

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3338027/ 

Br J Gen Pract. 2012 May; 62(598): 230–231

Healthcare leadership and the ethics
of managing expectations of caregivers
and patients

Alister Browne

REFLECTIONS ON HEALTHCARE LEADERSHIP ETHICS

Redefining ethical leadership in a21st-century healthcare system

Anita Ho

Healthcare Management Forum

Negotiation: How to Be Effective

Weiss

http://dx.doi.org/10.1016/j.jhsa.2016.10.009

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